Shipping, Returns & Refunds Policy
**Last updated: 24 August 2026**
## Shipping
New Life Concept delivers orders to the delivery locations available during checkout.
Shipping costs and estimated delivery times are displayed before you complete your purchase.
Orders will be delivered within the timeframe stated at checkout and, unless otherwise agreed, within 30 days.
Please ensure that your delivery information is correct before completing your order.
## Your Right to Cancel
For most products purchased online, you have the right to cancel your order within **14 days of receiving it**, without giving a reason.
After notifying us of your cancellation, you have a further **14 days to return the product**.
To request a return, contact:
**[supportnewlifeconcept@gmail.com](mailto:supportnewlifeconcept@gmail.com)**
## Return Conditions
Returned products should be sent back in good condition and, where reasonably possible, with their original packaging.
You may inspect a product as you would in a physical shop. However, we may reduce the refund where the value of a product has been reduced by handling beyond what is necessary to inspect it.
For hygiene and health protection reasons, certain sealed products may not be eligible for return after they have been unsealed where permitted by law.
Unless the product is faulty, damaged or incorrect, the customer is responsible for the direct cost of returning it.
## Refunds
Approved refunds will be processed within **14 days of receiving the returned goods or evidence that they have been sent back**, as applicable.
Where required by law, we will also refund the standard delivery charge originally paid. Additional costs for premium or express delivery are not refundable beyond the cost of standard delivery.
Refunds will normally be made using the original payment method.
## Faulty, Damaged or Incorrect Products
If your product is faulty, damaged, not as described or you receive the wrong item, please contact us as soon as possible at:
**[supportnewlifeconcept@gmail.com](mailto:supportnewlifeconcept@gmail.com)**
Your statutory rights under UK consumer law are not affected by this policy.